Android App Store Duo Mobile: A Step-by-Step Guide

If you're a Wellesley College student, faculty member, or staff, you may have been asked to set up Duo Mobile on your Android device. This guide will walk you through the process of setting up Duo 2FA (two-factor authentication) using the Android app.

Getting Started

To begin, open the Duo Mobile app on your Android device and follow these steps:

1. Enter a phone number: You'll be asked to enter a phone number associated with the device you have installed Duo Mobile on.

2. Add phone number: Click 'Add phone number' to proceed.

3. Set up both options: We recommend setting up both the Duo Mobile app and a phone number option for added security.

Enrolling Your Device

Once you've set up one device, you can add additional devices to your account. To enroll your Android device:

1. Did you know? screen: Click 'Next' at this screen.

2. What can you do? screen: Click 'Next' again.

3. Select an option: Choose the device you want to set up from the list of options.

Troubleshooting Tips

If you don't see these screens, try the following:

1. Clear browser cache: Your login session may be cached, which can prevent you from accessing certain pages.

2. Use a different browser or incognito mode: Sometimes, switching browsers or using incognito mode can resolve issues with logging in.

3. Contact the Help Desk: If none of these solutions work, contact the Wellesley College Help Desk for assistance.

Logging In and Verifying Your Account

After enrolling your device:

1. Log in to a Duo SSO protected website: Visit a website that uses Duo Security, such as MyWellesley Portal, Google Apps, or Workday.

2. Make sure you're near the phone you set up: Ensure that you have your Android device nearby before continuing.

3. Use the Duo Mobile app: If you don't have an internet connection or cell data service on your phone, use the free Duo Mobile app to log in.

Alternative Options

If you don't have a mobile phone, you can request a Duo USB Token from the Help Desk. Alternatively, if you have an Apple device, download the Duo Mobile app from the App Store. For Android devices, download the app from the Google Play Store.

By following these steps and tips, you should be able to successfully set up Duo 2FA on your Android device. Remember to log in regularly and ensure that your account is secure.

Android app store duo mobile